Refund Policy

A Test or reset fee is a one-time charge for access to a simulated evaluation. It is not a trading deposit, not client funds, and not a brokerage balance. Passing, becoming Funded, or receiving a payout is not guaranteed.

A fee is applied when payment succeeds and the Test or reset is created in the Control Center. Promo codes reduce the amount charged on a Test. They do not create a right to a refund of the discount or of the remaining fee.

Unless required by law or we agree in writing, Test and reset fees are non-refundable once applied. No refund if you fail, do not use the login, change your mind, or do not receive a payout.

To ask about a charge, use the contact form and include the login email and the payment date. We reply from support@. A refund is only issued if required by law or we agree in writing. Contact: the contact form or [email protected].

Duplicate charges or a processor error should be reported the same way. If we confirm we charged twice for one evaluation, we refund the duplicate.

Chargebacks or payment disputes may result in immediate closure of related accounts and denial of related payouts.

This policy is part of the Terms & Conditions. Also read the Privacy Policy and Risk warning.